FREQUENTLY ASKED QUESTIONS

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can shop at EL GENERAL WESTERN WEAR without creating an account.

However, register with us and you'll be able to enjoy the following benefits:

      • Track your orders and review past purchases
      • Request a return or exchange directly from your account
      • Add sold out items and products you love to your Wish List
      • Preview our new collections and register your interest for your favorite pieces through our seasonal Lookbook
      • Save your address and card details so you can shop even quicker next time
IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Privacy Policy in full.

 

I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?

To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

 

WHAT PAYMENT METHODS DOES EL GENERAL WESTERN WEAR ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE

We accept Visa, MasterCard and American Express credit and debit cards. You can also choose to pay with PayPal. All payments are processed through a secure checkout system provided by ChasePaymentech.

First-time orders must also be sent to the cardholder's billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly.

If you would prefer to place an order by telephone, you can call Customer Care at +1(562)-450-5002, Ext. 115

CUSTOMER SERVICE HOURS
M-F 10:00AM - 5:00PM PST

 

WHICH COUNTRIES DOES EL GENERAL WESTERN WEAR SHIP TO?

EL GENERAL WESTERN WEAR ships to the US only.